Privacy Policy
At Seafile, we respect the privacy rights of users and recognize the importance of protecting your information.
This Privacy Notice explains how information (including personal data as defined under GDPR) is collected, retained, used, disclosed, and transferred by Seafile and the available choices you have with regard to your personal information. This Privacy Notice applies to information collected, used or shared by Seafile when you use or access our websites, products, mobile applications or services (collectively, the "Seafile Services"), including when you attend a Seafile event or otherwise interact with us.
If you use the Seafile Services as part of a business, an entity, or a non-profit (collectively, “Organization”) that has an agreement with Seafile, then the terms of that agreement between the Organization and Seafile will supersede the Privacy Notice where the terms overlap.
We may change this Privacy Notice from time to time. If we make any changes, we will revise the date at the top of this Privacy Notice. If there are material changes to this Privacy Notice, we may notify you or your Organization more directly by email or post a notice on Seafile’s website prior to the changes becoming effective. We encourage you to periodically review our Privacy Notice to stay informed about our data protection practices and the ways you can help protect your privacy.
Collection of Information
We collect and use the following information to provide, improve, protect, and promote our Services.
Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan(like your name, email address, phone number, payment info, and physical address).
Your Stuff. Our Services are designed as a simple and personalized way for you to store your files, documents, photos and so on, collaborate with others, and work across multiple devices and services. To make that possible, we store, process, and transmit Your Stuff as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Stuff with others, as well as things like the size of the file, the time it was uploaded, collaborators, and usage activity.
Usage information. We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating and moving files or folders). We use this information to provide, improve, and promote our Services, and protect Seafile users.
Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.
Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We may also use third-party service providers that set cookies and similar technologies to promote Seafile services.
Use of Information
You have a right to know how your information will be used. Seafile will explain why we need your information before or when we collect it, if the purpose is not already clear. We will assume that the purpose is clearly identified when we use your personal information to
- Provide you with the products or services you have requested;
- Communicate with you about the products or services you have requested;
- Ensure that you are properly registered to use our products and services and to receive any associated technical support;
- Inform you of any important product revisions or updates;
- Process your payment, including recurring payments as you request;
Seafile will also collect log information that includes your IP address and the time that you access our service. This information is stored in log files and is used for security, to improve performance and for aggregated and statistical reporting. This log information is not linked to personal information gathered elsewhere on the Website.
Data Retention
When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or as long as we need it to provide you the Services. If you delete your account, we’ll initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Who Has Access to Your Personal Information
The data processing controller for Seafile service is:
SEACLOUD LABS PTE. LTD.60 PAYA LEBAR ROAD, #12-03, PAYA LEBAR SQUARE, SINGAPORE 409051
We will not share personal information about you or any Content with any third parties, unless you allow it, as described in this Privacy Notice, or in connection with providing you the Seafile Services.
We may share information with (i) third parties and vendors or other services providers working on our behalf; (ii) the third-party Seafile integrations or other third-party products that you choose to use while working with the Seafile Services or (iii) when necessary, to protect the security and safety of our users or when required by law or a legal process.
In order to guarantee processing in compliance with data protection regulations, we have concluded data processing agreements with all third-party vendors or service providers we use.
Where Is Your Personal Information Stored and Processed
All your personal information we collect is stored by server hosting providers in the European Union.
No data is transferred outside of European Union unless it is accessed by one of your devices outside of the EU, or is sent to necessary third-party services that we use to implement certain features. Third-party services that we currently send your personal information to and the scope of information are listed below.
- Credit card payment services: When using a credit card to pay Seafile services, personal data may be sent indirectly to outside of EU. This payment process is handled by third-party payment service providers. The current payment service provider we use is Stripe.
Protection of Personal Information
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In addition, all sensitive information you supply is encrypted before sending to the storage service provided by our server hosting providers. All information transferred to and from our services are encrypted with Transport Layer Security (TLS) technology.
We also implement multi-factor authentication and role-based access control technologies to protect your personal information.
We implement a variety of security measures when a user places an order and enters, submits, or accesses their information to maintain the safety of your personal information.
Your Personal Information Choices
We understand that your personal information is important to you, and that is why you have choices in how your personal information is used and shared.
You can request that we stop, limit our use of, or delete your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.
For example, you can
- Delete Your Stuff in your Seafile account.
- Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
- Access and take your data elsewhere. You can access your personal data from your Seafile account and you can download a copy of Your Stuff in a machine readable format. You can also ask us for a copy of personal data you provided to us or that we’ve collected, the business or commercial purpose for collecting it, the types of sources we got it from, and types of third parties we’ve shared it with.
- Object to the processing of your personal data. Depending on the processing activity, you can request that we stop or limit processing of your personal data.
If you would like to submit a data access request or object to the processing of your personal data, please email us at info@seafile.com.
Contact
Have questions or concerns about Seafile, our Services, and privacy? Contact our Data Protection Officer at info@seafile.com. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.
